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What if the money is not received in my account?

Curious about Direct Benefit Transfer

What if the money is not received in my account?

If you have not received the money in your account through Direct Benefit Transfer (DBT), you can take the following steps:

1. Check the status: First, check the status of your DBT payment using the official website or portal of the scheme or government department. Verify if the payment has been approved and disbursed.

2. Verify bank account details: Ensure that the bank account linked to your DBT is active and correct. Check if you have provided the correct account number, IFSC code, and other required details. Any errors in the bank account information can lead to payment issues.

3. Contact the bank: If the status shows that the payment has been disbursed but you haven't received it in your account, contact your bank's customer support or visit your bank branch. Inform them about the issue and provide them with the relevant details. The bank can assist you in identifying any potential issues or discrepancies and help resolve them.

4. Contact the relevant government department: If the bank confirms that they have not received the payment, contact the relevant government department or agency responsible for the DBT scheme. Reach out to their helpline or customer support and provide them with your application/reference number and other necessary information. They can investigate the issue and provide guidance on further steps.

5. Follow up with authorities: If the issue persists and remains unresolved, continue to follow up with both the bank and the government department. Keep records of your communications and escalate the matter if necessary. There may be a specific grievance redressal mechanism in place for DBTrelated issues, so inquire about that if needed.

It's important to stay proactive in resolving payment issues related to DBT. Promptly reaching out to the bank and the relevant government department will help facilitate the investigation and resolution of the problem.

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